Shipping policy

Crown Era — Shipping Policy

Last updated: August 2026

Crown Era currently focuses on delivering orders within South Africa.

1. Order Processing

Orders are processed after successful payment has been received.

Processing times can vary depending on product availability and supplier processing times.

Where an order contains products from different suppliers, items may arrive separately.

2. Delivery Times

Estimated delivery times will be displayed where available before or during checkout.

Because some Crown Era products are supplied through third-party suppliers, delivery times may vary because of supplier processing, courier delays, public holidays, customs procedures or circumstances outside our reasonable control.

We will communicate important delays where we become aware of them.

3. Shipping Costs

Shipping charges are calculated according to the delivery option and order details available at checkout.

The shipping charge displayed at checkout is the amount payable by the customer unless otherwise stated.

4. Tracking

Where tracking is available, tracking information will be provided to the customer once the order has been dispatched and tracking information becomes available.

Tracking updates may take some time to appear after dispatch.

5. Delivery Address

Customers are responsible for providing an accurate and complete delivery address and contact details.

Additional costs or delays caused by an incorrect or incomplete address may be the customer's responsibility where permitted by law.

6. Failed Deliveries

If a delivery cannot be completed because nobody is available to receive the parcel, the address is incorrect, or the customer does not collect the parcel when required, additional delivery charges may apply.

7. Delays

Crown Era will make reasonable efforts to assist customers when an order is delayed.

However, delivery dates provided by third-party suppliers or couriers are estimates and are not guaranteed unless expressly stated otherwise.

Where a delay gives the customer a legal right to cancel or obtain a remedy, Crown Era will comply with applicable law.

8. Lost or Damaged Parcels

Please contact us as soon as possible if your parcel appears to be lost or arrives damaged.

We may request photographs, delivery information and other details needed to investigate the issue with the relevant supplier or courier.

9. International Shipping

International shipping is not currently our primary offering. If international delivery becomes available, the applicable countries, shipping fees and delivery estimates will be displayed at checkout.

10. Contact

For shipping questions, please use the contact details provided on the Crown Era website.