Terms of service
Crown Era — Terms of Service
Last updated: August 2026
Welcome to Crown Era. By accessing our website or purchasing products from us, you agree to these Terms of Service and our applicable store policies.
1. About Crown Era
Crown Era is an online retail store offering hair, beauty, fashion and lifestyle products.
Some products may be supplied and fulfilled through third-party suppliers.
2. Products
We make reasonable efforts to ensure that product descriptions, images, colours, sizes and specifications are accurate.
However, colours may appear differently depending on lighting, photography and individual device screens.
Product availability, specifications and prices may change without notice.
For human-hair products, natural variations in texture, colour and appearance may occur.
3. Orders
Placing an order constitutes an offer to purchase the selected products.
We reserve the right to correct pricing, description or availability errors and to contact customers if an order requires clarification.
If an order cannot be fulfilled, we will provide an appropriate remedy in accordance with applicable law.
4. Pricing
Prices are displayed in South African Rand (ZAR) unless otherwise stated.
The applicable product price and shipping charges will be displayed at checkout.
Prices may change before an order is completed.
5. Payments
Orders must be paid through the payment methods made available at checkout.
An order will only be processed after successful payment confirmation.
6. Shipping
Shipping is subject to our Shipping Policy.
Delivery estimates are provided as guidance and may be affected by supplier processing, courier delays, public holidays and other circumstances outside our reasonable control.
7. Returns & Refunds
Returns and refunds are governed by our Return & Refund Policy.
Customers should review that policy before purchasing, particularly for wigs, hair extensions, cosmetics and other hygiene-sensitive products.
8. Product Use
Customers are responsible for selecting products suitable for their intended use and for following any care or usage instructions supplied with the product.
Crown Era is not responsible for damage caused by incorrect installation, improper use, alteration, colouring, washing or other treatment of a product, except where applicable law provides otherwise.
9. Website Use
You agree not to:
- Use the website for unlawful purposes
- Attempt to interfere with website security
- Submit fraudulent orders
- Misuse another person's payment or personal information
- Copy or misuse Crown Era content without permission
10. Intellectual Property
Crown Era's branding, logos, website content, graphics, text and original materials belong to Crown Era or their respective owners and may not be reproduced without permission.
Product images or descriptions supplied by third parties remain the property of their respective owners.
11. Third-Party Suppliers
Some Crown Era products may be sourced or fulfilled through third-party suppliers.
This may mean that products have different processing times, packaging or shipment tracking information.
We remain responsible for dealing with customer issues in accordance with our policies and applicable law.
12. Limitation of Liability
Nothing in these Terms is intended to exclude or limit any liability or consumer right that cannot legally be excluded or limited under applicable South African law.
13. Changes to These Terms
Crown Era may update these Terms from time to time.
The latest version will be published on our website with the applicable update date.
14. Governing Law
These Terms are governed by the laws applicable in the Republic of South Africa.
15. Contact
For questions regarding these Terms or your order, please use the contact details displayed on the Crown Era website.